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The Process

The Process Top Banner Front Part

Defining Order Fulfillment?

Order fulfillment is not one thing or one task. The term actually encompasses a whole process that includes inventory management, picking, pulling, packing, and shipping. There may even be a few other things involved besides those mentioned tasks.

Emertix Supply has the ability to handle all those tasks listed above and so much more. From the simplest to the most complicated order, we are here to serve you and your customers and make sure your entire experience is a pleasant one and leads to a long-term, mutually rewarding experience.

Each order we receive is separately evaluated to determine the best way to process it and ship it. We factor in whether it is being shipped domestically or internationally, if it contains any hazardous materials, and if the package contains fragile items.

As soon as a tracking number is assigned to the package, both you and your customer will be able to check the status of the delivery as needed.

A huge plus when partnering with Emertix Supply, is the fact that you receive the benefits and perks that result from the relationships with our carriers, who just so happen to be the big players in the shipping industry: UPS, USPS, FedEx, DHL, and OnTrack. One of these perks is that you get some of the very lowest shipping results in the business.

We have a state-of-the-art order fulfillment system that automatically calculates the carrier and shipping method which is most cost-effective. Every order and every customer gets the same attention. It does not matter whether you are a large-volume customer or not. All our customers are equal in our eyes.

Benefits of Our Order Fulfillment Services:

SAVINGS

Every customer gets to take advantage of incredible discounts and savings regardless of the amount of business they do with us. You do not have to have a high volume account to get the big savings.

SPEED

In this day and age, time is a high priority. Everybody expects their delivery yesterday, and the company that consistently delivers quickly and accurately wins the day. By partnering with us, you will quickly gain the reputation of being a company that makes good on its promises and delivers faster than its competitors. Speed is the name of the game, and you will most definitely be the winner of that race by joining up with Emertix Supply.

In fact, orders received at our center by 2 p.m. are processed and shipped out that same day.

COVERAGE

No one can promise you the amount of territory coverage that we offer you. Our centers are located EVERYWHERE in the U.S. which positions your product closer to its final destination than your competition could ever hope.

TRACKING

Tracking information is published as soon as it is generated so that you and your customers can see the package's progress from the time it ships out until it arrives at their doorstep.

MARKETING

Our staff can help repackage your product into generic packaging or into packaging containing your own brand. Our own company name or logo will never appear on any packaging or paperwork. We are the silent, productive partner. Whatever you need, we will make it happen.

STAY INFORMED

All tracking and package information is updated constantly so that you have access to real-time updates and will know exactly what is going on and the status of all your orders when you need them.

How is Order Fulfillment Critical to Your Business’ Success?

We have said it before, and it bears repeating – time is everything. Speed rules the day. Following a close second is a great value. The sooner a customer receives their order, the happier they will be and the better the overall experience. Happy customers are repeat customers.

Brick and mortar stores have one advantage over online retailers. They can provide immediate satisfaction in that they allow the customers to walk in with the purchase in hand. The online retailer must provide the next best thing – the fastest delivery possible.

By partnering with Emertix Supply, even small mom-and-pop online stores can compete with the big boys. You can provide your customers with the same shopping experience as the big name retailers.

Filling a customer’s order can be deceivingly simple. There is so much more involved, though, than just simply grabbing the item, packaging it up, and shipping it out.

Where would you store your product? Do you need staff? How will you hire them and then pay them? Can you afford storage facilities and the overhead costs associated with them? Do you have all the necessary equipment, materials, and technology needed to properly run your online business and get customers’ their orders quickly and accurately?

Worried? Forget about it. We have you covered. We have all of those things and things you haven’t even thought you needed. We are pros at this, and by partnering with us, you get fully-staffed facilities, the latest equipment, tools, and software, and experience all for one low, affordable price.

order processing photo

What Keeps Customers Coming Back?

Consistency, quality, and dependability are what keep customers coming back again and again.

Our distributed warehouse owners keep a close eye on your product and immediately note any issues and report them back to you without delay. This allows you to address issues before they become a real problem and before they can create problems for your customers.

We work hard to make the entire process pleasant and rewarding for you and your customers. Consistency and satisfaction are the keys and will teach your customers that they can come back time and time again and receive the same level of service and attention to detail on their 100th purchase as they did on their 1st.

Were you aware?

There is so much involved in the order fulfillment process. Where to store your product? How to ship your product? What carrier is the best for your needs? Inventory management is critical to the success of filling orders. You need to know what’s on hand, what’s coming in and what your biggest sellers are that month.

Customer Support

Having a problem with your order? Have a question about your plan/services? Our customer service support staff is available around the clock to resolve your issues and answer your inquiries. Rest assured they will quickly get your answers and provide you with viable and satisfactory resolutions to your issues.

You can contact us by phone, email, or create a support ticket.

* Please note that the support ticket option is only available to customers who have active accounts with us.